ITIL Manager for Service Delivery, kurz

Kurz zaradený do kategórií verejných kurzov

Verejné kurzy Počítačové a IT kurzy Riadenie IT služieb - ITIL/ITSM

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Vytlačiť kurz

Dodavatel

Profil firmy na EduCity:

Hewlett Packard s.r.o. Hewlett Packard s.r.o.
Odkaz na www dodavatele:

http://www.hp.cz/skoleni

Akce

Typ akcie:

kurz
Popis akce:

bližší popis akce na stránkách dodavatele
Vedené v jazyku:

anglicky
ID akcie:

936802

Miesto konania
Región:

Praha
Adresa:

Vyskočilova 1/1410, Praha 4, recepce HP 5. patro

ukázať na mape

Termín
Čas trvania:

5 dní

Vážený používateľ EduCity, platnosť tejto akcia už vypršala. Kontaktujte dodávateľa alebo EduCity HELPLINE ohľadom ponuky podobnej akcie.

Popis verejného kurzu ITIL Manager for Service Delivery

Popis kurzu

This course is based on the Service Management model described in the IT Infrastructure Library (ITIL). The course uses experiential education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions and small groups, and make extensive use of case studies and practical exercises. The course includes course projects designed to facilitate understanding of the material and how it can be applied in a practical situation. The course is designed to be taken with the course in IT Service Support (U8687S).

You could obtain 32,5 PDU (Professional Development Units) after you have attained this course.

Note: Removal of version2 will complete on 30 June 2011. The ITIL v2 Manager support and education will cease on 31 August 2010. The exam will be available for re-sits until 30 June 2011.

Určeno pro

IT infrastructure service managers
IT professionals responsible for system and networkadministration
Organization and information consultants

Obsah kurzu

Upon completion of this course, the successful student should:

Understand how the ITIL Service Delivery processes can facilitate the alignment of IT process to business objectives.
Understand the ITIL Service Delivery model sufficiently to be able to develop, implement and manage IT services.
Be able to develop a Service Delivery reference model for an organizations.
When taken together with the ITIL Manager for Service Support (U8687s), be able to take and pass the Service Delivery and Service Support exams for the Manager's Certificate in ITSM.

For more info about this course please open datasheet

Understand how the ITIL Service Delivery processes can facilitate the alignment of IT process to business objectives.
Understand the ITIL Service Delivery model sufficiently to be able to develop, implement and manage IT services.
Be able to develop a Service Delivery reference model for an organizations.
When taken together with the ITIL Manager for Service Support (U8687s), be able to take and pass the Service Delivery and Service Support exams for the Manager's Certificate in ITSM.

Předpoklady

The student needs to have passed the ITIL foundation exam from either ISEB or EXIN
At least 5 years relevant IT experience

Studijní materiály

V angličtině

Návaznosti

ITIL Manager for Service Support (U8687S)
ITIL Service Manager Exam Preparation Workshop (H8990 EXIN or UC409S ISEB)
Manager’s Certificate in IT Service Management (UA509S)
Recognize 32.5 PDUs (Professional Development Units) for PMI's (Project Management Institute) continuing education requirements

Bližší popis na stránkach dodávateľa

Vážený používateľ EduCity, platnosť tejto akcia už vypršala. Kontaktujte dodávateľa alebo EduCity HELPLINE ohľadom ponuky podobnej akcie.

Kontaktovať firmu - Hewlett Packard s.r.o.

Dodávateľ verejného kurzu

Hewlett Packard s.r.o.

Prosíme, zmieňte EduCity
pri kontaktovaní dodávateľa

Adresa

Vyskočilova 1/1410, Praha 4

Kontakty

Tel.:

261 307 495
E-mail:

skoleni_hp@hp.com
Web:

http://www.hp.cz/skoleni
Kontaktná osoba:

Helena Kazárová

*Objednávka kurzu či žiadosť o viac informácií je zaslaná priamo dodávateľovi vzdelávania. Ceny kurzov bez zliav na EduCity sú rovnaké ako u dodávateľov. Uplatnenie zliav pri LAST MINUTE a Akciových kurzoch iba pri objednaní cez EduCity.